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Exactly what rights users have when it comes to this type of behavior is unclear. As noted by The Hollywood Reporter, these types of contracts are usually enforceable even if users don’t read the Terms of Use. By continuing to use online stores such as Prime Video or the PlayStation Store, users are signaling that they agree to the terms and conditions laid out and accept the fact that content can be removed.
What makes matters worse is that it is unclear whether customers are even entitled to refunds. Amazon’s Terms of Use, for example, confirm that Amazon is not liable for any content that becomes unavailable. This suggests that they would not have to offer any sort of financial compensation to anyone who could no longer access their movies and TV shows. Yet, in a similar situation in 2019 when Microsoft stopped selling books on the Microsoft Store, it refunded every purchase made, according to ZDNet, when content was removed from libraries.
Meanwhile, Sony failed to mention refunds when it announced the removal of hundreds of movies from the PlayStation Store and did not respond to Mashable when asked to comment. That means that users could potentially be out hundreds of dollars while being unable to watch anything they have bought.
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