CXOToday participated in an exclusive interview with Prerna Kalra, Co-Founder, Daalchini Technologies
- What kind of upskilling has Daalchini undertaken for frontline employees? And why?
We at Daalchini are dedicated to fostering the ambitions and skills of young people, working to build a brighter future for themselves and the world. Our primary focus is to provide youth with the technical, vocational and training education they need to bridge the well-known skills gap and gain a competitive edge in the evolving job market.
As technology continues to advance at a rapid pace, we understand the importance of upskilling our employees to ensure their growth as well. With this in mind, we have implemented comprehensive training programs to empower our delivery partners and improve their capabilities. Through our initiatives, we provide them with basic training in communication skills and equip them with the knowledge to manage machines and warehouses effectively and to acquire skills in various roles such as distribution team, center managers and sales executives. These roles require technical, operational and business skills, all of which are imparted through our upskilling efforts.
Our ultimate goal is to empower youth not only for the benefit of our organization, but also for their personal growth as individuals. We believe that by investing in their development, we contribute to their success and the improvement of society as a whole.
To date, we have achieved significant success in our training initiatives. Several of our delivery partners have gone through our comprehensive programs and more than 15 individuals have been promoted to senior positions in our organization, specifically in operations, technology and sales. These promotions come with gratifying salaries reflecting the value we place on the growth and progression of our team members.
- What are its advantages? How do you plan to scale up these efforts in 2023?
We at Daalchini strongly believe in the power of upskilling and training to unlock multiple benefits for our delivery team and the overall success of our business. Here are some of the significant benefits our initiatives offer:
Competitive advantage: Our upskilling programs give our delivery partners a competitive edge by providing them with a diverse set of technical, operational and business skills, enabling them to excel and contribute to the growth of our organization.
Improved customer service: Through training in effective communication and efficient management, we ensure higher customer satisfaction, fostering loyalty and continued business success.
Promotions and career growth: We have seen numerous success stories of delivery partners being promoted to senior positions in Operations, Technical Activities and Sales, demonstrating the impact of our training initiatives and providing rewarding salaries and career development opportunities.
As we look to the future, we remain committed to increasing our efforts in upskilling and training. Our focus for 2023 includes:
Program Extension: We plan to expand our training programs covering a wider range of skills and competencies to effectively respond to the changing demands of the industry.
Strategic collaborations: We will establish strategic partnerships with reputable technical training course providers. These collaborations will enable us to offer advanced and specialized training opportunities, ensuring our delivery partners remain at the forefront of industry standards.
Recognition of excellence: We will implement a comprehensive performance recognition system to celebrate and recognize the achievements of our delivery partners. This recognition will serve as a motivating factor for their continued growth and inspire a culture of excellence.
Through these strategic measures, we are committed to strengthening our training efforts and empowering our delivery team with the skills needed for long-term success. We firmly believe that by investing in their development, we contribute to their individual growth and in turn drive the progress and prosperity of our organization.
- What is the budget you are looking for for this? Do you plan to increase this budget in the near future?
At Daalchini, we invest heavily in upskilling and training initiatives to equip our delivery team with essential skills for professional growth. With a dedicated budget, we cover the cost of training materials, courses, seminars, trainers and related costs. Looking ahead, we have strategic plans to expand our training programs, establish valuable partnerships and provide enhanced learning opportunities. Our goal is to strengthen our initiatives, empower our delivery team and deliver exceptional performance. We are fully committed to investing in their professional development and will adjust our budget to meet their evolving needs, fostering a highly skilled and empowered workforce.
- Are you also looking for external partnerships for this upskilling?
Definitely! At Daalchini, we value external partnerships to enhance our upskilling initiatives. Collaborating with organizations and training providers allows us to offer comprehensive and cutting-edge training opportunities to our delivery team. These partnerships keep us abreast of industry trends by aligning our upskilling efforts with changing workforce needs. We are committed to using external expertise to improve the effectiveness and relevance of our initiatives.