Clinic Worker – United Kingdom of Great Britain and Northern Ireland

Role Title

Auxiliary worker at a volunteer clinic

Reporting

Program Manager – Clinic & Remote Services &

Remote Service and Lead Volunteers

Review

Doctors of the World UK is part of the Médecins du Monde global network, which runs over 300 projects in more than 70 countries through 3,000 volunteers. In the UK, we provide emergency medical care and advocacy from a walk-in clinic in East London, supporting some of the most marginalized people in society to access essential health services. We believe that every person has a right to health care, and we will advocate tirelessly on behalf of those who face barriers.

Working with us, you will directly support people to access healthcare, helping them overcome bureaucratic hurdles and providing much-needed practical support.

You will have the opportunity to acquire and develop additional transferable skills through the variety of engaging work you will be involved in and training sessions.

Role Purpose

Clinic Support Workers are the main point of contact for service users at our clinic in Stratford, East London. They conduct interviews with service users to determine their needs and provide appropriate advice and support. They act as advocates and liaise with NHS service providers to connect service users with the care they need.

Our clinic is currently open on Tuesdays (women and children), Wednesdays and Thursdays from 10:00am to 5:00pm and we aim to reopen for a full time service soon.

A commitment is required: a minimum of two clinic shifts per month for six months.

Main responsibilities

Your main responsibilities will be:

• Act as the first point of contact for service users in the clinic or health promotion setting
• Listen to the needs of service users and identify other support services
• Complete data collection forms with service users
• Assist service users with registration and administration needs and advocate on their behalf to NHS services
• Liaise with all internal staff and volunteers, service users, NHS services and other healthcare providers.

SPECIFIC SKILLS, KNOWLEDGE AND PERSONAL QUALITIES

The successful candidate will have:

Main:

• A warm, welcoming and friendly personality
• Desire to help vulnerable people
• Non-judgmental attitude towards service users from different backgrounds
• Good listening and communication skills, including English proficiency
• Confident and clear phone conversation
• Ability to work in a team
• Open to change and demonstrate a flexible and adaptable approach
• Ability to maintain confidentiality
• Basic knowledge of computer software such as word processing, use of the Internet and e-mail
• Is committed to ensuring that all activities undertaken on behalf of Doctors of the World UK externally or internally are carried out in accordance with the overall objectives of the organization and in accordance with our policies and procedures.
• Willing to participate in training and other activities as requested by Doctors of the World UK

Desirable:

• Proficiency in other languages
• Confidence in working with translation services

PERSONAL COMPETENCES

Competency title

The successful candidate will be able to…

Communicating with others

• Demonstrate effective communication – sharing information, ideas and experiences.

Teamwork and interpersonal skills

• A commitment to working collaboratively with others and an understanding of influencing others to achieve goals in an effective manner.
• Collaborates within their team and within Doctors of the World UK, respects and listens to different views/opinions, welcomes new staff and volunteers to Doctors of the World UK, treats all people with respect and avoids any behavior that is or may be viewed as less than honorable.

Resource management

• Ensure proper use of Doctors of the World UK resources and information, do not disclose or use Doctors of the World UK information beyond the normal requirements of their role and do not misuse Doctors of the World systems (eg IT).

Drive continuous improvement

• Demonstrate flexibility, a willingness to change and a drive for continuous improvement**.**

Customer Service

• To listen and respond to the needs of others as customers, including service users. This includes seeking and accepting feedback from others and acting on that feedback.
• to deal with customers in a polite and courteous manner and to respond to inquiries efficiently and effectively.

Managing yourself

• Take a proactive and flexible approach to maintaining and developing your own knowledge and skills base.

Business plan for delivery and meeting

• To understand what needs to be done; stretches to deliver it effectively.
• Demonstrate a positive can-do attitude, extends their performance standards and balances long-term requirements against short-term goals.

Why volunteer with Doctors of the World?

As a volunteer with Doctors of the World you can expect to:

• Feel supported and included in the team.

• Be supported to develop your own skills and experience.

• Debrief after each session.

• Receive a monthly newsletter.

• Hear your opinion on the development of the organization and the inclusion of volunteers from the organization.

• Receive training on topics and skills identified as needed by you and other colleagues.

• Receive £10 travel and £4 food reimbursement for each day you volunteer to cover expenses (expense claim forms are in the clinic. Please don’t wait more than a month to claim – and please keep your receipts – or register your oyster so you can print your trip history. Simply fill out the form, hand it to a supervisor and an electronic bank transfer will be made to your account).

• HR references can be provided on request (only after volunteers have met their agreed minimum commitment) – please note that organizational policy states that these should be factual references only.

please note

– Using the role description and the information provided, please describe in detail why you are suitable for the role and answer the following questions in your cover letter:

What are your reasons for applying?

What are your expectations from this role?

What skills could you bring to the role?

Please use relevant experience and training (eg experience working with vulnerable groups) to complete this section.

The HR onboarding and onboarding process may take several weeks. Please take this into account when applying to ensure our minimum commitment request meets your availability.

Volunteers must be able to start work within 3 weeks of the interview.

Date of creation

November 2022

This is not an exhaustive list. Your role profile may be subject to change.