Head of Statutory and Regulated Customer Services at Essex County Council

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Head of Statutory and Regulated Customer Services at Essex County Council

Head of Legal and Regulated Customer Service

Permanent, full time

Up to £84,124 per annum + generous holiday pay and benefits

Location: Chelmsford

Work Style: Worker Anywhere *

Closing date: 21 May 2023

*Hybrid working, approx 20% from home / 80% office based in Chelmsford and other Essex sites depending on business needs.

About us

Essex County Council (ECC) is one of the UK’s largest and most dynamic local authorities. Serving a population of two million, we boast a highly successful track record of transformational change. But we want to do much more – we have an ambitious program for the future that involves every part of the council. We are changing the way we think, the way we work and how we deliver our services. Join our transformation and you will add significant achievements to your personal record.

For your role

This is a highly diverse, stimulating role where you will lead a wide range of our statutory and regulated services with a wider collaborative team. This includes everything from our Coroner’s Service to emergency deaths as well as birth, death, marriage, ceremony and citizenship registrations. You will also develop and launch our statutory and regulated client service business plan, aligning it with our ambitious client strategy.

You will need a real passion for change, with the ambition to lead a real shift in the adoption of automation to deliver improved resident services. You will use data and insights to drive change and drive efficiencies and support overall client strategy.

You will need the ability to work with multiple regulations as you will improve all policies, processes, practices and activities related to our services. You will also be responsible for compliance and ensuring that team members across all services have the right skills and support to thrive in their roles.

Statutory and regulated services is a particularly fast-paced area of ​​the council as we process a large number of registrations. You will be supporting residents during some of life’s most significant moments and the role comes with real challenges but also huge opportunities; you will define a service that helps thousands of people in Essex to carry out important tasks and live better lives.

For the experience we’re looking for

We are looking for a multi-talented, highly capable leader. We are interested in your level of experience and skills in addition to the business management qualifications (or equivalent experience) you have for this role.

You will have a strong track record of managing successful customer operations, leading teams, driving significant change programs and creating positive work cultures.

You will also need excellent leadership, influencing, negotiation and communication skills, as well as the ability to build successful high-performing teams with diverse backgrounds and abilities.

Please note that informal first stage interviews for this role will take place virtually via Teams on Thursday 1 June 2023.

Formal second stage interviews will take place in person at our County Hall offices in Chelmsford, Essex on Thursday 15 June 2023.

To read more about us, please visit: Climate, Environment and Customer Service

Why Essex? Essex County Council has a place to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest city, Colchester, and two of its newest, Basildon and Harlow, are right here. Together with the town of Chelmsford, the county town, they form our main population centres. This means real choice and makes Essex the perfect place for your career. Read more about us here.

Please note that the role requires you to be mobile throughout the operational area. The post holder will therefore need to have a driving license and access to a vehicle or the ability to meet the mobility requirements of the role by other means.

Essex County Council is proud to be a Disability Confident Leader. We are committed to interviewing all disabled candidates who decide to apply under our job interview scheme if they meet the minimum requirements for the job. Please speak to our recruitment specialists if you need reasonable adjustments during the process.

We are also committed to interviewing all veterans and care leavers who meet the minimum requirements for the role they are applying for.

What should you do next?

If you are interested in learning more about this role, we would love to hear from you. Please apply via the Working for Essex website.

Essex County Council is committed to protecting and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you have any questions about this role or for a copy of the full role profile, please email [email protected].

Follow us on Facebook, Twitter, Instagram and LinkedIn. Further details can be found on our careers page.


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