Case Management Worker x3 (2 in Azaz, 1 Afrin_Jandaris) – Syrian Arab Republic

Do you aim to work for an organization worth investing your personality, skills and time in? Are you looking for a job that is exciting and has clear goals? Welcome to Welthungerhilfe! We are one of the largest and most respected private organizations for development cooperation and humanitarian aid in Germany. We are a politically independent and non-denominational organization, our value-oriented actions are always based on humanitarian principles. Our vision is a world where everyone has the chance and the right to lead a self-determined life in dignity and justice, free from hunger and poverty.

Welthungerhilfe is headquartered in Bonn, Germany, while the response in Syria is managed from our country office in Gaziantep. Welthungerhilfe was established in Turkey in 2013 specifically to help people affected by the crisis in Syria. Since then, the organization has expanded the scope and scale of its program to make the largest possible contribution to meeting humanitarian needs in Turkey and North-West Syria. Welthungerhilfe has field offices in Azaz and Afrin, as well as Ankara, Istanbul, Hatay and Mardin. The Syria response program includes food security, WASH services, shelter and NFI services, protection, early recovery and livelihoods.

If you want to be part of this joint mission in Turkey, Syria and Lebanon, we await your application as:

Case Management Worker x3 (2 in Azaz, 1 Afrin_Jandaris)*

in Azaz/Afrin

The position is to be filled by September 11, 2022. Two Case Management Officers will work in the Azaz office. One case management officer will be based in the Afrin office. The position is paid at SG4 [[paygrade]]

Reporting directly to the Case Management Officer (based in A’zaz and Afrin) and the Project Officer (Protection) based in the Gaziantep office, CMWs are responsible for the execution of case management activities through proper use of direct information provision , facilitating support, referral pathways and assistance funds for individual protection and special needs for protection outcomes.

Your responsibilities

• Carry out protection risk analysis, participatory action planning, implementation and follow-up as part of a traditional 6-step case management program according to WHH’s internal case management SOPs and under the supervision of a case officer for each client.
• Be part of the mobile protection desk to connect vulnerable individuals with the right service providers through referrals and direct cash assistance for protection outcomes
• Communicate with service providers to ensure effective and appropriate interventions and follow-up, including escorting to service points and other facilitative support
• Ensure client needs are correctly identified and addressed and supported in a timely and appropriate manner, prioritizing safety, privacy and meaningful participation
• Proactively use and update integrated service mapping and referral paths
• Work closely with other members of the Mobile Protection Desk and non-protection staff to ensure additional needs are identified, addressed and followed up in a holistic and integrated manner
• Collects, monitors all necessary documentation of the client and stores it in an orderly form
• Maintain an accurate and confidential client file and keep track of all necessary figures and data related to case management
• Provide regular and accurate data for reporting case management activities as required
• Proactively report security vulnerabilities and contextual trends for informed programming
• Respect customer privacy and rights.
• In close coordination with outreach workers, being fully aware of the community structures and the protection and security situation of the affected population and develop strong relationships with different members of the refugee community using an age, gender and diversity approach.
• Through relationships with individuals of concern and a network of other stakeholders, keep abreast of political, social, economic and cultural developments that impact the defense environment.
• Report all field incidents to the case officer immediately.
• Provide social support to the affected population, including raising awareness/disseminating information on rights, access to services, regulations and other relevant topics.
• Identify age, gender and disability sensitive risks, threats, vulnerabilities with regular wellbeing monitoring and negative coping strategies.
• Undertaking other project tasks as required.
• CMW is expected to support all accountability efforts to the affected population, in particular to clients and to Welthungerhilfe’s Code of Conduct, Conflict of Interest and Prevention of Sexual Exploitation and Abuse (PSEA).
• CMW must ensure that all interventions adhere to Welthungerhilfe’s Gender Policy, Do No Harm principles and AAP standards.
• Maintaining mutual respect for other team members as part of a friendly work environment.

Your profile

• The position is open to Syrian nationals only • Education: University degree/diploma in human rights, social work, social sciences or other clearly related disciplines preferred.* • Work experience: Minimum of two years’ professional experience in a similar position, in particular defence, public services, social work and human rights. preferably in a non-profit organization* • Skills/Knowledge: – Experience in case management activities and IPA and SNF modalities.* – Experience in conducting safeguarding risk assessments and focus group discussions* – Experience in conducting conflict sensitive interviews, assessments * – Experience in using mobile data collection tools and/or other smartphone applications* – Excellent written Arabic.* – Previous experience in protection activities* – Experience working in insecure and remote locations and reporting to remotely located leadership – Experience working with migrants, refugees , internally displaced persons, victims of trafficking and other vulnerable groups; * – Ability to summarize disparate information in a clear and concise manner. – Previous work experience with international humanitarian organizations, non-governmental or governmental institutions/organizations in a multicultural environment is an advantage. – To be able to travel. – Proven analytical, interpersonal and organizational skills. – Excellent use of MS Office products including Word and Excel.* • Social skills; – Ability to work in a team. • Language skills: – Proficiency in Arabic is required. * – Working knowledge of English is an advantage. • Knowing the local context: Candidates who have work experience and knowledge of the local context in A’zaz and/or Afrin are preferred.

CWs will be required to maintain confidentiality with respect to all information obtained in the course of his/her employment while employed at Welthungerhilfe and thereafter.

Child Protection Policy

Child abuse in any form is unacceptable to Welthungerhilfe, which recognizes its responsibility to protect children from harm in all areas of its work. Welthungerhilfe is committed to providing a child-safe environment and takes a zero-tolerance approach to all forms of child abuse and exploitation.

Discrimination, Harassment and Harassment Policy

Welthungerhilfe expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise) based on race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability or military status. Welthungerhilfe employees and related personnel must not under any circumstances engage in any form of discrimination, harassment or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way violate the rights to other people in or outside of Welthungerhilfe.\

Our offer

We offer you the opportunity to work in a responsible and interesting field as part of an extremely dedicated team. Welthungerhilfe attaches great importance to the personal and professional development of its employees and their work-life balance. Remuneration is based on our gender neutral salary scale. In addition, Welthungerhilfe offers many other benefits.

WHH receives funds from its donors for projects. If funds are secured, the term of the advertised position can be extended. If the project is not financed, the activity is completely suspended and the employment contract is terminated.

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How to apply

Please submit your application through our online recruitment system at the link below by 29 July 2022. PLEASE SEND YOUR CV IN ENGLISH LANGUAGE. Arabic resumes will be discarded. Only approved applicants will be contacted.

https://career5.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=9882&company=WelthungerP&st=C1469D02222742BAD1949B46FB154F66D420BFAE

Please read the privacy notice. WHH JOB CANDIDATES PRIVACY NOTICE This Privacy Notice has been prepared by Deutsche Welthungerhilfe eV Turkey Representation (“WHH Turkey”) as a data controller in accordance with Article 10 of the Turkish Law No. 6698 on Personal Data Protection (“Law”). ) and the Communiqué on the principles and procedures for compliance with the obligation to inform. On the legal grounds specified in Article 5, “the processing activity is necessary for the establishment, exercise or defense of a right” and “the processing is necessary for the conclusion or performance of a contract”, WHH Turkey processes your first and last name, email address, phone number mobile phone, references and CV/resume personal data to carry out selection and placement processes of job candidates and transfer them to third-party providers through your applications to published WHH Turkey job advertisements through job agencies or sending your CVs /resume to WHH Turkey directly through fully or partially automated means. In addition, WHH Turkey will contact your references provided that all required information has been provided and consent has been obtained from you to share their personal data with WHH Turkey. You can submit your requests to WHH Turkey under Article 11 of the Law on Data Subject Rights in accordance with the Communiqué on the Procedures and Principles of Application to a Data Controller.

*Welthungerhilfe values ​​diversity and provides an inclusive, non-discriminatory work environment. We welcome applications from suitably qualified people from all parts of the community.